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Dill pod didn't germinate

Hi, My dill pod didn't germinate. I was told AeroGarden would replace "dead" pods. If so, can I get a regular Basil instead? Thanks so much! Carol Kaleialoha 208 Regal Way W McDonough GA 30253-****

User's recommendation: AeroGarden contacted me almost immediately to let me know a replacement pod will be on the way shortly. Great customer service!er.

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#4421469 Review #4421469 is a subjective opinion of poster.
Location
Mcdonough, Georgia

Insect infestation solutions

Never was able to contact AeroGartden to ask an associate about possible solutions to the issue.. Just wanted to see if it was safe to spray plants with neem oil mist or to add neem to the water reservoir for a systemic treatment to prevent the stickiness on plants leave that I know is an insect issue.
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#4413164 Review #4413164 is a subjective opinion of poster.
Location
Lakewood Township, New Jersey

How to set up the lights

4.0
I was having a problem with the setup for the item. I decided to call Customer service and was delighted to talk to representative China who helped Me at 5:00 pm on a Saturday.
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#4394494 Review #4394494 is a subjective opinion of poster.
Location
Hackettstown, New Jersey

No plant food instructions for new kit

I received a lettuce kit that I had to put together myself which is fine but I did not receive plant food already mixed. I had to mix 2 bottles and make the plant food and then there are no instruction anywhere I could find on how much to feed the plants. I emailed them and got a stock answer not a person that said add one capful.from the bottle! So no one even read my email.
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#4339424 Review #4339424 is a subjective opinion of poster.
Location
Austin, Texas

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Nonsprouting pod

Dill Seed Pod has not germinated yet. Started Jan. 6th and no growth as of Jan. 30th. The parsley and basil are doing great! The number on the Dill is 211783****. Denise Leete 1231 Capri Dr. Panama City, FL 32405
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#4332905 Review #4332905 is a subjective opinion of poster.
Location
Panama City, Florida

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Never communicated with anyone and never said I was pissed. Just needed help I didn’t get.

3.0
AeroGarden - Never communicated with anyone and never said I was pissed. Just needed help I didn’t get.
Nothing to say except I wish I had gotten help when I needed it. Sometimes customers are not complaining, but just looking for support. A little less paranoia at customer service would help

User's recommendation: Volunteer to work customer service phones.

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#4321687 Review #4321687 is a subjective opinion of poster.
Pros
  • Fun and healthy
Cons
  • Nobody on the phone
Preferred solution
Nothing

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Verified Reviewer New Reviewer

Two seed pods did not germinate.

Have had our AeroGarden for a little over 30 days and our Parsley and Mint did not germinate. All of the other pods are doing very well. I would like to obtain new replacement pods for the Parsley and Mint pods. I am not crazy about the Mint and would really like to replace that pod with a Rosemary pod. If I have to pay extra for the Rosemary I would be willing to do so. Thanks Jack Jensen

User's recommendation: I have not heard from AeroGarden and will try them again.

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#4316908 Review #4316908 is a subjective opinion of poster.

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Can't place order on line

This is the second time I've had trouble ordering on the website. I love the product and would like to take advantage of today's sale. I need to speak with someone to place this order.
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#4312276 Review #4312276 is a subjective opinion of poster.
Preferred solution
To place an order today

Basil

AeroGarden - Basil
Basil not growing at all was a Xmas gift looks like an older model @@@@@ttttt44444();:/;($)::5?6?)())
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#4303008 Review #4303008 is a subjective opinion of poster.
Location
Virginia Beach, Virginia

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I want to buy pods with no seeds?

I can’t find these pods so I could plant my own seeds. Help! Thanks. What is available? I don’t need 100 Characters to explain this search!
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#4298762 Review #4298762 is a subjective opinion of poster.

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Areo garden not workinh

First the pump stoped working. Then it woun't light up. I ordered a new pump and it still doesn't work nor will it light up. It's only 2 years old. So now what do I do?
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#4278988 Review #4278988 is a subjective opinion of poster.
Location
New Baltimore, Michigan

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Areo garden not working

2.6
First the pump stopped working. Then it woun't light up. I ordered a new pump and it still doesn't work nor will it light up. It's only 2 years old. So now what do I do?
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#4278985 Review #4278985 is a subjective opinion of poster.
Location
New Baltimore, Michigan

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Impossible to contact

We are having issues with ordering and order placement. Cannot talk to a person! Very frustrating. We use Click n Grow but this is a gift order.

User's recommendation: Use Click n Grow.

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#4278250 Review #4278250 is a subjective opinion of poster.
Pros
  • No help
Preferred solution
Help with ordering!

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You call the 3 numbers and get no response..I will not Email and I will never recommend this product to anyone especially when you can't talk to a live agent..

I need to speak to someone in person, This email bologna isn't working.. The directions suck missing pages .

User's recommendation: Wouldn't recommend this product especially when you can't talk to someone in person to.

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#4270136 Review #4270136 is a subjective opinion of poster.
Loss
$119
Preferred solution
Full refund

I called aero garden with several questions. The customer service was most helpful and I was pleased.

5.0
i received my aero garden as a Xmas gift. I was concerned about the light going off. The customer service dept. explained everything to me.

User's recommendation: Any questions, call customer service, very helpful/.

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#4264272 Review #4264272 is a subjective opinion of poster.
Location
Merrick, New York