AeroGarden
Reviews and Complaints

One of My seed pod package came torn up with no plastic wrapping on it. Am I suppose to 1) believe that it will magically be fine(I dont) 2) wasnt returned and you just didnt ship it out to me thinking Id be fine with a used package of pods(Im not) 3) assume it wasnt tainted with along the line(Im not sure because it wasnt packaged in the plastic wrap).

The other one was fine.

Who ever sent this knew it wasnt packaged correctly and should not have been sent. As a matter of fact, one pack came in a box(the one with the plastic covering it clearly new) and this other one (9 pod kit salad greens) came separately in a bag

I guess I should feel lucky. I called the customer service number in the instruction book and reached someone to talk to.

It sounds like a medical office but stay on the line. Mine wouldnt hold the time when set. It would lose over two hours each day. Very hard to set schedule.

Buttons just wouldnt work even with light touch. People that answered the phone eac of the three times I called didnt know anything about the product just read the instructions back to me. They finally sent me a replacement but didnt have the Elite Slim anymore so I had to take a cheaper model. They didnt refund any money.

This ones one isnt much better. Light will not turn on and off automatically. Sometimes comes on in the middle of the night. I give up.

Three pods never sprouted.the pods they sent with the new unit have an expired expiration date. Very bad company.

Seed sprouting guarantee failed!

2 of the 6 pods have not sprouted.

Well beyond the 8-14 days in which they should have germinated.

Provide a replacement plug for the water reservoir. I am very disappointed that I have to throw away the entire unit because you don't offer a replacement reservoir plug. I want to buy a new unit.

I started a chat, and they directed me to Expert Squad and billed me $29.00. I did not understand; I thought I was paying for a new pod order.

After waiting on line for about 30 minutes, I was able to convince the person that I did not want this service and was duped into it!

In my opinion, AeroGarden has non-existent customer service. I would not have said this two years ago!

I have two mint and 1 lavender, and two flowers are not sprouting. Could you please send replacements?

Thank you,

Marina Beckley

Personal communication with a representative is very difficult!

Still have questions. CAn someone call me to discuss?

Doreen Anddriola - dma67@***.net

603-502-****

No one got back to my email and when I called the woman I spoke with took my name, number and info and said the pumps weren't in stock at that time and would call or email me when they were in That never happened either. Considering how much that unit cost, I find it insulting and unfair that a person who has purchased quite a few units from Aero Gardens can't or won't help.

I'm not asking for something for free. Just explain to me how I can order the pumps and get my unit working.

Don't use this company. You can do hydroponics with other systems and even home made and won't have the frustration I have had.

No response no way to contact company. My order was a grow light and a pod kit for summer flowers which is now late to start.

Ive ordered before with out this issue but the lack of customer service and a way to check shipping is awefull Ive tried the info theyve provided and doesnt work. I am doubtful it ever was shipped either time.

I cannot find a working number or email to contact Customer service. Is there a correct email address or phone number to call. I would like to replace 2 herb pods that have not germinated after 21 days.

I don't have any issue with them anymore I won't use them any more customer service is terrible...I went with ahope garden 12 pod and I love it.

To put it in a nutshell will never buy another aerogarden this company lost me and everyone I talk to as a customer.

Last time one out of six germinated; this time zero out of 6. All you get is a recording.

Someone needs to answer their phones and rectify complaints. I'm done.

Carolyn Belden

Overland Park,Kansas

No answer when calling got a machine no customer service person. HHHHHajajshdhhdhdhdhhdhdjjdjdjdjjjdjdjhdjdjdhjdjdj

I ordered seed pods custom kit. Email stated shipped.

The tracking said received at UPS but no further scans. The order is being replaced!