AeroGarden
Reviews and Complaints

Provide a replacement plug for the water reservoir. I am very disappointed that I have to throw away the entire unit because you don't offer a replacement reservoir plug. I want to buy a new unit.

Seed sprouting guarantee failed!

2 of the 6 pods have not sprouted.

Well beyond the 8-14 days in which they should have germinated.

I started a chat, and they directed me to Expert Squad and billed me $29.00. I did not understand; I thought I was paying for a new pod order.

After waiting on line for about 30 minutes, I was able to convince the person that I did not want this service and was duped into it!

In my opinion, AeroGarden has non-existent customer service. I would not have said this two years ago!

Personal communication with a representative is very difficult!

Still have questions. CAn someone call me to discuss?

Doreen Anddriola - dma67@***.net

603-502-****

I have two mint and 1 lavender, and two flowers are not sprouting. Could you please send replacements?

Thank you,

Marina Beckley

No one got back to my email and when I called the woman I spoke with took my name, number and info and said the pumps weren't in stock at that time and would call or email me when they were in That never happened either. Considering how much that unit cost, I find it insulting and unfair that a person who has purchased quite a few units from Aero Gardens can't or won't help.

I'm not asking for something for free. Just explain to me how I can order the pumps and get my unit working.

Don't use this company. You can do hydroponics with other systems and even home made and won't have the frustration I have had.

No response no way to contact company. My order was a grow light and a pod kit for summer flowers which is now late to start.

Ive ordered before with out this issue but the lack of customer service and a way to check shipping is awefull Ive tried the info theyve provided and doesnt work. I am doubtful it ever was shipped either time.

I don't have any issue with them anymore I won't use them any more customer service is terrible...I went with ahope garden 12 pod and I love it.

I cannot find a working number or email to contact Customer service. Is there a correct email address or phone number to call. I would like to replace 2 herb pods that have not germinated after 21 days.

To put it in a nutshell will never buy another aerogarden this company lost me and everyone I talk to as a customer.

Last time one out of six germinated; this time zero out of 6. All you get is a recording.

Someone needs to answer their phones and rectify complaints. I'm done.

Carolyn Belden

Overland Park,Kansas

No answer when calling got a machine no customer service person. HHHHHajajshdhhdhdhdhhdhdjjdjdjdjjjdjdjhdjdjdhjdjdj

I ordered seed pods custom kit. Email stated shipped.

The tracking said received at UPS but no further scans. The order is being replaced!

I had one of the larger gardens. I only used it about 4 months during the winter time.

I used it two seasons, 8 months total. The third season the light would not work. The pump was still running. One customer service person said that was a common problem and might be covered and then another said no help with the problem.

There are no spare parts available (like a new light element).

I won't be buying any more aerogardens. It should last longer than 8 months of use.

The end of my Aerogarden, and they won't issue a refund. The refund policy is a joke as some pods are estimated to take 21 days to sprout but only 30 days from date of purchase to return it.

It was an interesting experiment that ended badly. Most never sprouted, even the replacement pods I ordered. The basils and dill died.

Instructions were followed exactly. Save your money, don't do it.