AeroGarden Phone Numbers and Emails

Customer Service Number:

  • (937) 915-2583

Headquarters:

  • (303) 444-7755
    AeroGrow International

AeroGarden Email:

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AeroGarden Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • AeroGarden Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    67% phone 33% email
  • The best phone number to call AeroGarden is 9379152583. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 44% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as AeroGarden may ask you for the following information to identify you as a customer: first and last name, email or address.

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PissedConsumer Club

Contact Information

AeroGarden Website:

AeroGarden Help Center:

Corporate Office Address:

AeroGrow International, Inc.
3993 Howard Hughes Pkwy., Ste 250
Las Vegas, Nevada 89169-6754
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 5:00pm (MT)


Other Location:

5405 Spine Rd.

Boulder, CO 80301

More contact details

Fax:

+1(303) 444-0406

AeroGarden Customer Service Reviews

1.7 / 5
Poor
Guest-5837523
Multiple Issues with motor and seed pods
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I don't have any issue with them anymore I won't use them any more customer service is terrible...I went with ahope garden 12 pod and I love it.

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Guest-5833469
Multiple Issues with motor and seed pods
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

To put it in a nutshell will never buy another aerogarden this company lost me and everyone I talk to as a customer.

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Francine D Fju
Aerogarden Customer Service is TERRIBLE
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1.1

Customer service for Aerogarden is TERRIBLE and NONEXISTENT.
Aerogarden "chat" has one message only: I don't understand.
There is no working phone number for customer service.

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Allison B Qpk
Bad pods and email no response and form online is not working

Trying to get pods replaced because I have 5 that never grew. Online form is not working.

Tried email with no response.

And now when I call their phone number it states they are no longer doing customer service on the phone. NO IDEA what to do now.

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How Good is AeroGarden's Customer Service?

Jeffifer Chx
Jeffifer Chx
Feels Satisfied | May 17, 2024

Really appreciated the knowledgeable agent who right away led me to the correct answer to my problem.

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Keilyn Hlt
Keilyn Hlt
Feels Neutral | Apr 30, 2024

I like the product. Their customer service seems to be lacking since I can’t get a hold of anybody and no one has contacted me yet.

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Shantell Elo
Shantell Elo
Feels Disappointed | Apr 18, 2024

Problem not resolved.

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Demarious Odl
Demarious Odl
Feels Disappointed | Apr 13, 2024

Tried to speak to someone to no avail. Replaced pods twice and they are still not germinating

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Deborah G Vdz
Deborah G Vdz
Feels Disappointed | Feb 16, 2024

Finally was able to send an email to AreoGarden and received a response after numerous attempts to contact someone by email and phone.

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Yong Vxt
Yong Vxt
Feels Neutral | Jan 19, 2024

They usually take 3-4 days to respond. But since this was a potential fire issue, they took longer. Jamie did respond favourably

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Summary of AeroGarden Customer Service Calls

833 TOTAL
CALLS
00:36 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call AeroGarden?

Request for Information Question:

  • “Order question”
  • “App support”
  • “Catalogs request”

Product/ Service Question:

  • “Defective model”
  • “Aerogarden not working”
  • “Aero garden lights not working”

Shipping and Delivery Question:

  • “Order never arrived”
  • “Tracking order”
  • “Received wrong product”

Return/ Replace Question:

  • “Pod replacement”
  • “To order replacement pods”
  • “We purchased Harvest 360 model 6 pods...we need to replace the electric cord can Iu please help us Bob and Ellen Werner”

Website/ Application Question:

  • “Website not working. Want to place order.”
  • “Unable to complete order. Website will not allow continue after step 2”
  • “Can't find model# of harvest elite to complete application for 2 cascading petunias which have not germinated inverse more than 21 days.”

Payments and Charges Question:

  • “Billing”
  • “Order mistake, I got charged twice”
  • “Double charged”

Activation/ Cancellation Question:

  • “Cancellatiion”
  • “Cancel acct”
  • “I want to cancel my order and send it back.”

Refund Question:

  • “Need refund”
  • “I bought a 9 herb seed pods and only 3 germinated. I asked for a refund but was repeatedly directed to a page to buy a membership, so no refund and no herbs.”

Staff Question:

  • “Horrible Customer Service”
  • “Ready to post a review for terrible service and communication”
  • “Message won't go thru robot keeps spinning terrible customer service!!”

Cards Question:

  • “Because they are charging my card and I did not place an order”

Other Question:

  • “Sold”
  • “My appliance will not restart after replanting and putting in new water”
  • “Issues with lights”

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