Contact AeroGarden Customer Service
AeroGarden Phone Numbers and Emails
Customer Service Number:
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(937) 915-2583
Headquarters:
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(303) 444-7755AeroGrow International
AeroGarden Email:
AeroGarden Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
AeroGarden Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call AeroGarden is 9379152583. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 44% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as AeroGarden may ask you for the following information to identify you as a customer: first and last name, address or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
AeroGarden Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call AeroGarden is 9379152583. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 44% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as AeroGarden may ask you for the following information to identify you as a customer: first and last name, address or email.
People call AeroGarden mainly because of request for information, product/ service, shipping and delivery.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact AeroGarden is customerservice@aerogrow.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
AeroGarden Website:
AeroGarden Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 5:00pm (MT)
Other Location:
5405 Spine Rd.
Boulder, CO 80301
Fax:
AeroGarden Customer Service Reviews
I don't have any issue with them anymore I won't use them any more customer service is terrible...I went with ahope garden 12 pod and I love it.
To put it in a nutshell will never buy another aerogarden this company lost me and everyone I talk to as a customer.
Customer service for Aerogarden is TERRIBLE and NONEXISTENT.
Aerogarden "chat" has one message only: I don't understand.
There is no working phone number for customer service.
How Good is AeroGarden's Customer Service?
Summary of AeroGarden Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call AeroGarden?
Request for Information Question:
- “Have a question”
- “Need help with set up on new 2.0”
- “Talk to representative”
Product/ Service Question:
- “Order and questions”
- “Defective model”
- “Aerogarden not working”
Shipping and Delivery Question:
- “Delivery???”
- “Have a different shipping and billing address. No way to change on order form when placing order”
- “Order never arrived”
Return/ Replace Question:
- “Return”
- “Model number on seed pod kit for replacement”
- “Pod replacement”
Website/ Application Question:
- “Trying to order online gift”
- “Website not working. Want to place order.”
- “Unable to complete order. Website will not allow continue after step 2”
Payments and Charges Question:
- “Can’t enter special promo code in my order”
- “Billing”
- “Order mistake, I got charged twice”
Activation/ Cancellation Question:
- “Cancellatiion”
- “Cancel acct”
- “I want to cancel my order and send it back.”
Refund Question:
- “Need refund”
- “I bought a 9 herb seed pods and only 3 germinated. I asked for a refund but was repeatedly directed to a page to buy a membership, so no refund and no herbs.”
Staff Question:
- “Horrible Customer Service”
- “Ready to post a review for terrible service and communication”
- “Message won't go thru robot keeps spinning terrible customer service!!”
Cards Question:
- “Because they are charging my card and I did not place an order”
Other Question:
- “I have two miracle grow arrow gardens that when I plug them in nothing turns on and I’m hoping you can tell me what I might be able to do”
- “Petunias pods aren’t growing 1 is but the 2 of the petunia pods arent”
- “Issues with placing order”
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