Chirag Hrm
map-marker Seattle, Washington

The shipping application is faulty and you can’t ship to one place and bill from another. I have 12 of their gardens and want to start a slew of gardens in Alaska for a lodge, but can’t.

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AeroGarden - The shipping application is faulty and you can’t ship to one place and bill...
AeroGarden - The shipping application is faulty and you can’t ship to one place... - Image 2

They billing and shipping do not work and cannot edit it. Aster 5 days trying so going with another company, sadly! I dont have time for continuous problematic shipping and billing app dysfunction!

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User's recommendation: Probably not for Alaska

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ashland, Virginia

Broken after several months- no resolution from AeroGarden

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Broken after several months- no resolution from AeroGarden
Broken after several months- no resolution from AeroGarden - Image 2
Broken after several months- no resolution from AeroGarden - Image 3

After several months of use, Harvest 360 stopped working.

I complied with the company's requests.

(Purchase receipt, video of problem, picture, model number, etc) After numerous emails, the company sent a new adapter which did NOT amend the non-working unit!

I emailed again, asking for a return address to send adapter back and to let them the adapter was not the issue.

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User's recommendation: Based on my experience- don’t buy!

JOHN L Bgc

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Verified Reviewer
| map-marker Auburn, Massachusetts

Defective products Bad customer service

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AeroGarden - Defective products Bad customer service

LED light stopped working on my initial product and also on my warranty replacement. They refused to send another one.

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User's recommendation: Not worth your money

Resolved
Mary Cqb

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Verified Reviewer

Resolved: ONE pod of a 6-pod kit germinated. Customer service non-existent

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AeroGarden - ONE pod of a 6-pod kit germinated. Customer service non-existent
AeroGarden - ONE pod of a 6-pod kit germinated. Customer service non-existent - Image 2
Updated by user Feb 28, 2024

Company fixed the issue and I have been provided with product replacement. They immediately shipped five new pods and they have all sprouted. Thank you for providing this forum to resolve issues with companies!.

Original review Feb 07, 2024

I bought a 6 pod kit and was surprised to see ONE pod sprout. There's NO WAY to contact customer service.

AI chat keeps repeating "I don't understand", no way to send an email, make a phone call or reach them at all.

I bought a Sprout LED package about 6 years ago and at that time their customer service bent over backwards, supplying me with parts and a replacement Sprout package when my bubbler stopped working. Now, you're on your own!

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Loss:
$22
Cons:
  • One pod of six pack sprouted
  • Few pods germinate

Preferred solution: Full refund

User's recommendation: File complaints for fraud. It's illegal for them to guarantee pods that never sprout

Leyla Lvx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Jacksonville, Florida

Order

AeroGarden - Order
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AeroGarden - Order - Image 3
AeroGarden - Order - Image 4
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AeroGarden - Order - Image 6

One of My seed pod package came torn up with no plastic wrapping on it. Am I suppose to 1) believe that it will magically be fine(I dont) 2) wasnt returned and you just didnt ship it out to me thinking Id be fine with a used package of pods(Im not) 3) assume it wasnt tainted with along the line(Im not sure because it wasnt packaged in the plastic wrap).

The other one was fine.

Who ever sent this knew it wasnt packaged correctly and should not have been sent. As a matter of fact, one pack came in a box(the one with the plastic covering it clearly new) and this other one (9 pod kit salad greens) came separately in a bag

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Jacque T Vzy

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Verified Reviewer
| map-marker San Tan Valley, Arizona

Second one still not working

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I guess I should feel lucky. I called the customer service number in the instruction book and reached someone to talk to.

It sounds like a medical office but stay on the line. Mine wouldnt hold the time when set. It would lose over two hours each day. Very hard to set schedule.

Buttons just wouldnt work even with light touch. People that answered the phone eac of the three times I called didnt know anything about the product just read the instructions back to me. They finally sent me a replacement but didnt have the Elite Slim anymore so I had to take a cheaper model. They didnt refund any money.

This ones one isnt much better. Light will not turn on and off automatically. Sometimes comes on in the middle of the night. I give up.

Three pods never sprouted.the pods they sent with the new unit have an expired expiration date. Very bad company.

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User's recommendation: Don’t order!

Lyn P Zod

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Verified Reviewer

OK product but they don't have a replacement plug for the water reservoir. Can't find any compatible on line. Must be they want you to have to a whole new one instead of a replacement part. Very disa

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Provide a replacement plug for the water reservoir. I am very disappointed that I have to throw away the entire unit because you don't offer a replacement reservoir plug. I want to buy a new unit.

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Cons:
  • Parts

Preferred solution: Replacement reservoir plug

Carol S Kxj

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Verified Reviewer
| map-marker Port Saint Lucie, Florida

Impossible to contact. Failed promise on product. Disappointed...

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AeroGarden - Impossible to contact. Failed promise on product. Disappointed...
AeroGarden - Impossible to contact. Failed promise on product. Disappointed... - Image 2

Seed sprouting guarantee failed!

2 of the 6 pods have not sprouted.

Well beyond the 8-14 days in which they should have germinated.

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Nancy S Clv

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Verified Reviewer

2 years ago I would have given this company 5 stars. Now I only gave them a 1 because I had to. The telephone number listed goes to a medical facility. Really?

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I started a chat, and they directed me to Expert Squad and billed me $29.00. I did not understand; I thought I was paying for a new pod order.

After waiting on line for about 30 minutes, I was able to convince the person that I did not want this service and was duped into it!

In my opinion, AeroGarden has non-existent customer service. I would not have said this two years ago!

View full review
Loss:
$15
Pros:
  • Great product

Preferred solution: Someone on the phone to replace non germinating seed pods. Simple right?

Doreen A Jyl

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Verified Reviewer
| map-marker Portsmouth, New Hampshire

Missisng domes

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Personal communication with a representative is very difficult!

Still have questions. CAn someone call me to discuss?

Doreen Anddriola - dma67@***.net

603-502-****

View full review
Pros:
  • Variety and quality
Cons:
  • Communication with a rep
  • Continued growth of some herbs

Preferred solution: Communication with Rep.

Anonymous
map-marker Chicago, Illinois

My seed sprouts aren't sprouting

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I have two mint and 1 lavender, and two flowers are not sprouting. Could you please send replacements?

Thank you,

Marina Beckley

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User's recommendation: AeroGarden responded immediately and were very professional. They will replace the pods that didn’t sprout. Great company!

Laura S Rdn

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Verified Reviewer
| map-marker Tucson, Arizona

ProblemsWhen the pumps went out on my farmers unit, and I emailed and called for help to be able to order some pumps, or what options I have.

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No one got back to my email and when I called the woman I spoke with took my name, number and info and said the pumps weren't in stock at that time and would call or email me when they were in That never happened either. Considering how much that unit cost, I find it insulting and unfair that a person who has purchased quite a few units from Aero Gardens can't or won't help.

I'm not asking for something for free. Just explain to me how I can order the pumps and get my unit working.

Don't use this company. You can do hydroponics with other systems and even home made and won't have the frustration I have had.

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Kathleen R Kdi

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Verified Reviewer
| map-marker Villarejo De Salvanes, Madrid

We ordered 4/14 with a promise of 7 to 10 day delivery when we didn’t get product emailed and they said they were resending it the tracking info doesn’t work and I’ve sent another email with no respon

No response no way to contact company. My order was a grow light and a pod kit for summer flowers which is now late to start.

Ive ordered before with out this issue but the lack of customer service and a way to check shipping is awefull Ive tried the info theyve provided and doesnt work. I am doubtful it ever was shipped either time.

View full review
Loss:
$84
Pros:
  • Product works
Cons:
  • Customer service sometimes difficult to access

Preferred solution: The product I ordered A light and pods

User's recommendation: I’ve ordered several times and this is first time with issues and lack of response

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Anonymous
map-marker Reedsport, Oregon

Multiple Issues with motor and seed pods

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I don't have any issue with them anymore I won't use them any more customer service is terrible...I went with ahope garden 12 pod and I love it.

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User's recommendation: Go with a hope garden.

Resolved
Deborah G Vdz

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Verified Reviewer

Resolved: Unable to reach help with Customet Service

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Updated by user Feb 22, 2024

Company fixed the issue and I have been provided with apology. I finally received an email stating that I would be receiving the replacement pods for the Aerogarden.

I still do not understand why it is so difficult to contact a person in Customer Service. The phone number on the instruction / setup brochure does not work.

Original review Feb 15, 2024

I cannot find a working number or email to contact Customer service. Is there a correct email address or phone number to call. I would like to replace 2 herb pods that have not germinated after 21 days.

View full review

Preferred solution: 2 replacement seed pods

User's recommendation: Do not try to get help with Customer Servicr

Anonymous
map-marker Reedsport, Oregon

Multiple Issues with motor and seed pods

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To put it in a nutshell will never buy another aerogarden this company lost me and everyone I talk to as a customer.

View full review

User's recommendation: Their çustomer service is plain crap

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