Cindy K Rrc

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Verified Reviewer

Should have lasted longer

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I had one of the larger gardens. I only used it about 4 months during the winter time. I used it two seasons, 8 months total. The third season the light would not work. The pump was still running. One customer service person said that was a common problem and might be covered and then another said no help with the problem. There are no spare parts available (like a new light element). I won't be buying any more aerogardens. It should last longer than 8 months of use.
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Loss:
$300
Pros:
  • Great when it works
Cons:
  • Did not work very long

Preferred solution: replacement or replacement parts

User's recommendation: Not worth the money because of reliablity

Kayah Ujg

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Verified Buyer
|

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Verified Reviewer
| map-marker Cincinnati, Ohio

Federal Garden light not working right

AeroGarden - Federal Garden light not working right
AeroGarden - Federal Garden light not working right - Image 2
I am growing herbs and the light off before 17 hours and it clicks on for 6 to 7 hours germination I even tried reset me that doesn't work
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User's recommendation: Maurice Antonio steele

Deborah Z Eyt

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Verified Reviewer

Aerogarden not working

Aerogarden not working
Purchased and received new aerogarden with 7 herb pods. It gas been 21 day since germination start, and only 3 plants gave sprouted out of the 7. Genovese basil, dill, sprouts. Theme, chives, genovese basil, Italian parsley, curly parsley, and mint have not sprouted. I want new seeds that will grow!
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Preferred solution: New seeds or new aerogarden.

User's recommendation: Possibly a bad aerogarden or old seeds sent from aerogarden. Also there is no customer service line to speak to a representative.

Resolved
Lorin S Tbp

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Verified Reviewer
| map-marker Aspropyrgos, Attica

Resolved: Online order issue

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Updated by user Sep 29, 2023

Company fixed the issue and I have been provided with apology. They answered me and replaced my pods that did not germinate. They were res[onsive and terrific

Original review Aug 30, 2023
I cannot get in touch with company. I have emailed. Called. There is a sprout guarantee and I cannot fill out form because of a weird telephone format issue. Please call me
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Pros:
  • Indoor garden is brilliant
Cons:
  • Cannot get in touch with company

Preferred solution: Replacement pods….parsley, cilantro and thyme

User's recommendation: Do t do it

Anonymous

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Verified Buyer
| map-marker Greenville, South Carolina

I returned it for a refund last week because the lights would never work

AeroGarden - I returned it for a refund last week because the lights would never work
The lights were defective and customer support was not helpful at all so I returned the unit at a great expense to me
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Anonymous

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Verified Buyer
| map-marker Falmouth, Maine

None of my seeds germinated. I bought 24. One box expired last year

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AeroGarden - None of my seeds germinated. I bought 24. One box expired last year
There is no phone number to call them. With 24 seeds that did not germinate, filling out their form took me forever then disappeared only to start over
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User's recommendation: Use your own seeds

Tellis Huu
map-marker Uniondale, New York

New garden question by vet aerogardner

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Have my FOURTH aero garden (yes, I like fresh herbs!). No longer can I set time or duration of light. I find 2 of 5 herbs do not bloom. Though they do replace it is not ideal as they are behind others. Becoming dissatisfied though I have recommended to so many friends.
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Nathaniel C Rle

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Verified Reviewer

It won't except my order number

I placed an order for harvest elite on the 4th of October I was given a order number Ag-00409317 when I checked the status it's saying no record of purchase
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Preferred solution: Deliver product or service ordered

Barbara N Xqu

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Verified Reviewer

Order partially blind

Trying to order but being partially blind and chemo it's very hard for me .this is very important to me. Please I know what I need and want and where it will go. Please
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Cons:
  • Can not speak to a live person on phone
linda c Txl

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Verified Buyer
|

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Verified Reviewer

4 pods didn't sprout

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AeroGarden - 4 pods didn't sprout
Not only did four of my six lettuce pods not sprout but then I called the 800 number only to be told that they don't handle customer service over the phone.
View full review
Loss:
$13
Pros:
  • Lots of fun
Cons:
  • Many do not sprout

Preferred solution: I'd like to get four lettuces that will actually sprout

Resolved
Douglas H Ozo

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Verified Reviewer

Resolved: Didn’t receive my order

I didnt receive my order, but aerogarden records show that it was delivered 9/14. I did get a delivery from aero garden that wasnt mine.
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Loss:
$55

Preferred solution: Deliver product or service ordered

Geena Ecl
map-marker Kissimmee, Florida

3 years ago I spent good money on 2 Bounty Elites. They worked fine until 6 months ago.

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Chatted with Arrogarden computer, it doesnt understand my problem. Called Aerogarden customer service, they couldnt help so they forwarded that chat to a site that charges you a dollar to join and 46$ a month for continued membership! What? Your1$ is refundable if they cant help. *** Social media here I come! Oh the Bounty Elites wont join my home network, that they have been joined with for 2 years because abnormal network
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User's recommendation: If this continues I’d look for another brand to buy. M really disappointed in Aerogardens repose!

Shannon C Rxc

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Verified Reviewer
| map-marker Union City, California

Unhappy customer

Hello. Ive had an Aerogarden for some time now and overall Im happy with the item. My issue is that the G. Basil is the only herb I use from it, but unfortunately for me the last 3 orders Ive placed the basil didnt germinate. Most of the others have. I dont know if theres anything you can do about this but Im very disappointed. Thank you for hearing me out
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User's recommendation: It’s a great product. Unfortunately not all of the herbs germinate. I’ve purchased this product for other members of my family as well!

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Anonymous
map-marker Gig Harbor, Washington

Customer service

BuAfter years of being a customer and user, customer service is suddenly non existent. Phone contact is not available and the website is clunky and impossible to get through on. All I need is replacement of 2 pods, which they offer, but no way to reach them. From now on I will go thru Amazon, even though they dont offer the same selection. Im not ready to give up my indoor gardens and wish there was an alternative
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User's recommendation: Buy through Amazon

Beverly T Qgi

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Verified Reviewer
| map-marker Yadkinville, North Carolina

Pod germination

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two ( 2) of my pods did not come up. one was curly parsley the other did not have a name on it. all we could make out was short. please replace these pods. I could not use your link because we did not know the name. I bought the arogarden from Amozon. I do like the garden but I would like my pods replaced. Thank you for your time. Address-- Beverly Thornburg 2337 Shacktown Rd. Yadkinville, NC 27055 email-- thornburgbeverly@***.com
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User's recommendation: I love the arogarden. The only problem 2 of my pods did not come up. hopefully the company will replace them.

Susan H Vza

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Verified Reviewer
| map-marker New York, New York

Asking for help. I have been dismissed. My 2 cascading petunia seed pods are not germainating

Can't find model# of harvest elite to complete application for 2 cascading petunias which have not germinated inverse more than 21 days.
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User's recommendation: Don’t waste your time asking for help.

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