JOHN L Bgc

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Verified Reviewer
| map-marker Auburn, Massachusetts

Defective products Bad customer service

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AeroGarden - Defective products Bad customer service
LED light stopped working on my initial product and also on my warranty replacement. They refused to send another one.
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User's recommendation: Not worth your money

Resolved
Mary Cqb

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Verified Reviewer

Resolved: ONE pod of a 6-pod kit germinated. Customer service non-existent

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AeroGarden - ONE pod of a 6-pod kit germinated. Customer service non-existent
AeroGarden - ONE pod of a 6-pod kit germinated. Customer service non-existent - Image 2
Updated by user Feb 28, 2024

Company fixed the issue and I have been provided with product replacement. They immediately shipped five new pods and they have all sprouted. Thank you for providing this forum to resolve issues with companies!.

Original review Feb 07, 2024
I bought a 6 pod kit and was surprised to see ONE pod sprout. There's NO WAY to contact customer service. AI chat keeps repeating "I don't understand", no way to send an email, make a phone call or reach them at all. I bought a Sprout LED package about 6 years ago and at that time their customer service bent over backwards, supplying me with parts and a replacement Sprout package when my bubbler stopped working. Now, you're on your own!
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Loss:
$22
Cons:
  • Few pods germinate
  • One pod of six pack sprouted

Preferred solution: Full refund

User's recommendation: File complaints for fraud. It's illegal for them to guarantee pods that never sprout

Leyla Lvx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Jacksonville, Florida

Order

AeroGarden - Order
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One of My seed pod package came torn up with no plastic wrapping on it. Am I suppose to 1) believe that it will magically be fine(I dont) 2) wasnt returned and you just didnt ship it out to me thinking Id be fine with a used package of pods(Im not) 3) assume it wasnt tainted with along the line(Im not sure because it wasnt packaged in the plastic wrap). The other one was fine. Who ever sent this knew it wasnt packaged correctly and should not have been sent. As a matter of fact, one pack came in a box(the one with the plastic covering it clearly new) and this other one (9 pod kit salad greens) came separately in a bag
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Carol S Kxj

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Verified Reviewer
| map-marker Port Saint Lucie, Florida

Impossible to contact. Failed promise on product. Disappointed...

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AeroGarden - Impossible to contact. Failed promise on product. Disappointed...
AeroGarden - Impossible to contact. Failed promise on product. Disappointed... - Image 2
Seed sprouting guarantee failed! 2 of the 6 pods have not sprouted. Well beyond the 8-14 days in which they should have germinated.
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Doreen A Jyl

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Verified Reviewer
| map-marker Portsmouth, New Hampshire

Missisng domes

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Personal communication with a representative is very difficult! Still have questions. CAn someone call me to discuss? Doreen Anddriola - dma67@***.net 603-502-****
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Pros:
  • Variety and quality
Cons:
  • Continued growth of some herbs
  • Communication with a rep

Preferred solution: Communication with Rep.

Nancy S Clv

2 years ago I would have given this company 5 stars. Now I only gave them a 1 because I had to. The telephone number listed goes to a medical facility. Really?

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I started a chat, and they directed me to Expert Squad and billed me $29.00. I did not understand; I thought I was paying for a new pod order. After waiting on line for about 30 minutes, I was able to convince the person that I did not want this service and was duped into it! In my opinion, AeroGarden has non-existent customer service. I would not have said this two years ago!
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Loss:
$15
Pros:
  • Great product

Preferred solution: Someone on the phone to replace non germinating seed pods. Simple right?

Laura S Rdn

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Verified Reviewer
| map-marker Tucson, Arizona

ProblemsWhen the pumps went out on my farmers unit, and I emailed and called for help to be able to order some pumps, or what options I have.

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No one got back to my email and when I called the woman I spoke with took my name, number and info and said the pumps weren't in stock at that time and would call or email me when they were in That never happened either. Considering how much that unit cost, I find it insulting and unfair that a person who has purchased quite a few units from Aero Gardens can't or won't help. I'm not asking for something for free. Just explain to me how I can order the pumps and get my unit working. Don't use this company. You can do hydroponics with other systems and even home made and won't have the frustration I have had.
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Kathleen R Kdi

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Verified Reviewer
| map-marker Villarejo De Salvanes, Madrid

We ordered 4/14 with a promise of 7 to 10 day delivery when we didn’t get product emailed and they said they were resending it the tracking info doesn’t work and I’ve sent another email with no respon

No response no way to contact company. My order was a grow light and a pod kit for summer flowers which is now late to start. Ive ordered before with out this issue but the lack of customer service and a way to check shipping is awefull Ive tried the info theyve provided and doesnt work. I am doubtful it ever was shipped either time.
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Loss:
$84
Pros:
  • Product works
Cons:
  • Customer service sometimes difficult to access

Preferred solution: The product I ordered A light and pods

User's recommendation: I’ve ordered several times and this is first time with issues and lack of response

Anonymous
map-marker Reedsport, Oregon

Multiple Issues with motor and seed pods

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I don't have any issue with them anymore I won't use them any more customer service is terrible...I went with ahope garden 12 pod and I love it.
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User's recommendation: Go with a hope garden.

Resolved
Deborah G Vdz

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Verified Reviewer

Resolved: Unable to reach help with Customet Service

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Updated by user Feb 22, 2024

Company fixed the issue and I have been provided with apology. I finally received an email stating that I would be receiving the replacement pods for the Aerogarden.

I still do not understand why it is so difficult to contact a person in Customer Service. The phone number on the instruction / setup brochure does not work.

Original review Feb 15, 2024
I cannot find a working number or email to contact Customer service. Is there a correct email address or phone number to call. I would like to replace 2 herb pods that have not germinated after 21 days.
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Preferred solution: 2 replacement seed pods

User's recommendation: Do not try to get help with Customer Servicr

Anonymous
map-marker Reedsport, Oregon

Multiple Issues with motor and seed pods

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To put it in a nutshell will never buy another aerogarden this company lost me and everyone I talk to as a customer.
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User's recommendation: Their çustomer service is plain crap

Anonymous
map-marker Overland Park, Kansas

Zero customer service. 6 out of 6 petunia seed pods did not germinate. I protested it on my credit card once but thought I would give it another try. Stupid idea. This time none germinated.

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Last time one out of six germinated; this time zero out of 6. All you get is a recording. Someone needs to answer their phones and rectify complaints. I'm done. Carolyn Belden Overland Park,Kansas
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User's recommendation: Steer clear of this company.

Lyn P Zod

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Verified Reviewer

OK product but they don't have a replacement plug for the water reservoir. Can't find any compatible on line. Must be they want you to have to a whole new one instead of a replacement part. Very disa

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Provide a replacement plug for the water reservoir. I am very disappointed that I have to throw away the entire unit because you don't offer a replacement reservoir plug. I want to buy a new unit.
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Cons:
  • Parts

Preferred solution: Replacement reservoir plug

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

Malakhi Eop

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Verified Reviewer
| map-marker Saint Petersburg, Florida

Recorded message of no help

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No answer when calling got a machine no customer service person. HHHHHajajshdhhdhdhdhhdhdjjdjdjdjjjdjdjhdjdjdhjdjdj
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Tenlee Afk

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Verified Reviewer

Order status

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I ordered seed pods custom kit. Email stated shipped. The tracking said received at UPS but no further scans. The order is being replaced!
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Pros:
  • Customer service is excellent
Cons:
  • Customer service sometimes difficult to access

Preferred solution: Deliver product or service ordered

User's recommendation: Great customer service

Cindy K Rrc

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Verified Reviewer

Should have lasted longer

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I had one of the larger gardens. I only used it about 4 months during the winter time. I used it two seasons, 8 months total. The third season the light would not work. The pump was still running. One customer service person said that was a common problem and might be covered and then another said no help with the problem. There are no spare parts available (like a new light element). I won't be buying any more aerogardens. It should last longer than 8 months of use.
View full review
Loss:
$300
Pros:
  • Great when it works
Cons:
  • Did not work very long

Preferred solution: replacement or replacement parts

User's recommendation: Not worth the money because of reliablity

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