AeroGarden
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
AeroGarden Overview
AeroGarden has 2.4 star rating based on 106 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend AeroGarden to a friend or colleague.
- Rating Distribution
Pros: Useful products, Great product when working but unsatisfactory customer service, Looks like a great product.
Cons: No customer service, Unable to reach them by phone or email, Poor customer service.
AeroGarden has 2.4 star rating based on 106 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend AeroGarden to a friend or colleague.
- Rating Distribution
Pros: Useful products, Great product when working but unsatisfactory customer service, Looks like a great product.
Cons: No customer service, Unable to reach them by phone or email, Poor customer service.Recent recommendations regarding this business are as follows: "No. Terrible customer service.", "Don't buy products if you think you may need Customer Service! It's NOT AVAILABLE!", "Beware!", "Stay away", "Nonenonenonenonenonenonenonenonenonenonenone".
Most users ask AeroGarden for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Discounts and Special Offers. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top AeroGarden Reviews
"Online order issue"
I cannot get in touch with company. I have emailed. Called. There is a sprout guarantee and I cannot fill out form because of a weird telephone format issue....
"I want to get off the mailing list"
I have asked countless times to be taken off the companies advertising list. I bought an item as a gift a year ago and ever since then I get a marketing...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad pods and email no response and form online is not working
- No one from customer service can help you once you purchase
Preferred solution: Full refund
User's recommendation: No. Terrible customer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Federal Garden light not working right
User's recommendation: Maurice Antonio steele
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Aerogarden not working
Preferred solution: New seeds or new aerogarden.
User's recommendation: Possibly a bad aerogarden or old seeds sent from aerogarden. Also there is no customer service line to speak to a representative.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aspropyrgos, Attica
Resolved: Online order issue
Company fixed the issue and I have been provided with apology. They answered me and replaced my pods that did not germinate. They were res[onsive and terrific
- Indoor garden is brilliant
- Cannot get in touch with company
Preferred solution: Replacement pods….parsley, cilantro and thyme
User's recommendation: Do t do it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Greenville, South Carolina
I returned it for a refund last week because the lights would never work
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Falmouth, Maine
None of my seeds germinated. I bought 24. One box expired last year
User's recommendation: Use your own seeds
Uniondale, New York
New garden question by vet aerogardner
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It won't except my order number
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order partially blind
- Can not speak to a live person on phone
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
4 pods didn't sprout
- Lots of fun
- Many do not sprout
Preferred solution: I'd like to get four lettuces that will actually sprout
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Didn’t receive my order
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Garden not delivered
- Small space
- No delivery of purchased products
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy from them! No phone number for help!!!
Kissimmee, Florida
3 years ago I spent good money on 2 Bounty Elites. They worked fine until 6 months ago.
User's recommendation: If this continues I’d look for another brand to buy. M really disappointed in Aerogardens repose!
Landscaping and Gardening Expert Talks
Lawn Care During Drought: How to Grow Lawns with Less Water?
How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.
John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Union City, California
Unhappy customer
User's recommendation: It’s a great product. Unfortunately not all of the herbs germinate. I’ve purchased this product for other members of my family as well!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Neither of my aerogarden farm units will connect to the internet
Preferred solution: I want the product to work as promised, or my money back. Wasted so much time on this.
User's recommendation: Don't buy, there is something drastically going wrong with Aerogarden. They seem to have fired all phone customer support and now you can't speak to a human.
Gig Harbor, Washington
Customer service
User's recommendation: Buy through Amazon
Companies Similar to AeroGarden
Orbit Irrigation Products
“Product is defective cant get hold of customer service. The whole thing is the worst experience you...“
DiMeo Farms
“Yes,, he lie to a six year old girl name Lola,,,she had six months of cancer treatments,,both of her...“
Jack Seeds
“BEWARE! They advertise fast shipping to California which is a lie and nowhere do they tell you the seeds...“
DirectGardening
“My corkscrew vine was DOA...I have tried to revive it and there's been no results other than the vine...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I have the exact same issue with my garden, and I’ve even tried all the same things you have. I get connected to WiFi, but then the connection drops as soon as the process is completed.
I’ve tried two different routers, turning off the 5Ghz band, and connecting to my phone’s mobile hotspot.
Support said they have sent my issue to IT, but they don’t respond when I ask for an update. All the older reviews speak of how amazing their customer service used to be, but it must have really gone down the toilet recently.