AeroGarden

I purchased a 9-pod Aerogarden "Salsa Garden" kit on Amazon and started it last month. It is supposed to contain 4 Early Jalapeno & 5 Red Robin Heirloom Cherry Tomato pods.

I now realize that the so-called "jalapeno plant" coming up is actually just basil. I have 3 of these so-called "jalapeno" pods left in the kit but am concerned that they, too, are just basil! Hopefully, the "cherry tomato" pods are really the red cherry tomatoes! Can you send me another kit or at least 4 new "jalapeno" pods?

Thank you.

NOTE: Your Web site will not let me drag and drop or paste or upload any type of file format I can think of to show you my Amazon order.

I don't think you can make this more difficult for customers. ;^)

Janice Wendel

182 Sunset Drive

Bailey, CO 80421

Lettuce pods are not growing . I am not happy with my pods not growing.

I would like a replacement. Your help with this would be appreciated

I cannot get in touch with anyone The phone number on my paperwork that came with my pods doesn't work. I googled you guys and that phone number doesn't work either.

And then I googled something else about you guys and I got another phone number and that one didn't work either. I have two pods that did not germinate and your warranty says that I can have them replaced so you can call me back or email me my number is 404-421-**** or nroemer@***.net

I have eight seed pods from different packages that didn't sprout. I can't get anyone from the company to speak with me or otherwise help.

Where is my order ordered on the 4 th of this month still havent received an email notification or anything like to know about my order took my money and still

I havent gotten the products what is the deal not good

I have had the aerogarden for over a year and have grown several pods with no problem but with the petunias only 1 out of 3 growing. Please replace.

After several months of use, Harvest 360 stopped working.

I complied with the company's requests.

(Purchase receipt, video of problem, picture, model number, etc) After numerous emails, the company sent a new adapter which did NOT amend the non-working unit!

I emailed again, asking for a return address to send adapter back and to let them the adapter was not the issue.

This is a general complaint as I am literally at the end of my wits. For some reason, a few years ago, I noticed that the salad style pods were just not like they were before.

I sent in replacement requests and received them, but even those would just not grow and get moldy and die. This was happening more and more as time went by, I have since been told I do this too much as if this was something I want to do; spending all my time taking pictures and getting frustrated when at least half my orders are just dead with white mold and nothing even after 6-8 weeks of trying. When I do place new orders, the same thing happens, literally half my orders are crap and nothing. Still I have invested in three gardens so I keep ordering hoping things will get better and I just got a bad batch.

The tomatoes are fine. It's just the salad greens. Can you please explain if there is something going on with your pods because I can NOT be the only one going through this. Even with my last order.

I cleaned out and replaced 12 pods and NONE of them are growing. Again, my tomatoes are great. Salad green are crap. I would appreciate an answer so I can figure out how to handle this from now on.

I have THREE gardens and I've changed up all of them to grow both tomatoes and greens. Whichever garden has tomatoes is fine, the other two with greens do nothing so it is not the gardens. I've even replaced two gardens recently and they all grow tomatoes...

I'm sorry to have to ask but I need to know. I am literally throwing my money away at this point and I just can't anymore.

We got disconnected. Please call back

269303****. I was talking to someone, they put me on hold and no resolution

They billing and shipping do not work and cannot edit it. Aster 5 days trying so going with another company, sadly! I dont have time for continuous problematic shipping and billing app dysfunction!

Unhappy that they are going out of business..now that I spent over $1000.00 for everything including the unit

LED light stopped working on my initial product and also on my warranty replacement. They refused to send another one.

Go site put in correct information tell me format for zip not correct check order info is correct. I will cancel on cc

I bought a 6 pod kit and was surprised to see ONE pod sprout. There's NO WAY to contact customer service.

AI chat keeps repeating "I don't understand", no way to send an email, make a phone call or reach them at all.

I bought a Sprout LED package about 6 years ago and at that time their customer service bent over backwards, supplying me with parts and a replacement Sprout package when my bubbler stopped working. Now, you're on your own!

better than that.I called CS after a cable failed. The CS was quick and very positive.

They are sending my replacement cable immediately. Can't be better than that.