Anonymous
map-marker Gig Harbor, Washington
#5171205 
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Customer service

BuAfter years of being a customer and user, customer service is suddenly non existent. Phone contact is not available and the website is clunky and impossible to get through on. All I need is replacement of 2 pods, which they offer, but no way to reach them. From now on I will go thru Amazon, even though they dont offer the same selection. Im not ready to give up my indoor gardens and wish there was an alternative
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User's recommendation: Buy through Amazon

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Kayah Ujg

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 Verified Reviewer | map-marker Cincinnati, Ohio
#5117145 
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Federal Garden light not working right

AeroGarden - Federal Garden light not working right
AeroGarden - Federal Garden light not working right
I am growing herbs and the light off before 17 hours and it clicks on for 6 to 7 hours germination I even tried reset me that doesn't work
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User's recommendation: Maurice Antonio steele

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Deborah Z Eyt

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#4878349 
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Aerogarden not working

Aerogarden not working
Purchased and received new aerogarden with 7 herb pods. It gas been 21 day since germination start, and only 3 plants gave sprouted out of the 7. Genovese basil, dill, sprouts. Theme, chives, genovese basil, Italian parsley, curly parsley, and mint have not sprouted. I want new seeds that will grow!
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Preferred solution: New seeds or new aerogarden.

User's recommendation: Possibly a bad aerogarden or old seeds sent from aerogarden. Also there is no customer service line to speak to a representative.

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Resolved
Lorin S Tbp

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 Verified Reviewer | map-marker Aspropyrgos, Attica
#5030204 
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Resolved: Online order issue

4.0
Updated by user Sep 29, 2023

Company fixed the issue and I have been provided with apology. They answered me and replaced my pods that did not germinate. They were res[onsive and terrific

Original review Aug 30, 2023
I cannot get in touch with company. I have emailed. Called. There is a sprout guarantee and I cannot fill out form because of a weird telephone format issue. Please call me
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Pros:
  • Indoor garden is brilliant
Cons:
  • Cannot get in touch with company

Preferred solution: Replacement pods….parsley, cilantro and thyme

User's recommendation: Do t do it

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Anonymous

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 Verified Buyer | map-marker Falmouth, Maine
#5038041 
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None of my seeds germinated. I bought 24. One box expired last year

1.6
AeroGarden - None of my seeds germinated. I bought 24. One box expired last year
There is no phone number to call them. With 24 seeds that did not germinate, filling out their form took me forever then disappeared only to start over
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User's recommendation: Use your own seeds

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linda c Txl

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#4793348 
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4 pods didn't sprout

1.6
AeroGarden - 4 pods didn't sprout
Not only did four of my six lettuce pods not sprout but then I called the 800 number only to be told that they don't handle customer service over the phone.
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Loss:
$13
Pros:
  • Lots of fun
Cons:
  • Many do not sprout

Preferred solution: I'd like to get four lettuces that will actually sprout

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Douglas H Ozo

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#5147698 
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Didn’t receive my order

I didnt receive my order, but aerogarden records show that it was delivered 9/14. I did get a delivery from aero garden that wasnt mine.
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Loss:
$55

Preferred solution: Deliver product or service ordered

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Trish P Ohl

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#4800334 
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Garden not delivered

1.3