Janice W Qzd

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Verified Reviewer

Mislabeled Pod

AeroGarden - Mislabeled Pod
AeroGarden - Mislabeled Pod - Image 2

I purchased a 9-pod Aerogarden "Salsa Garden" kit on Amazon and started it last month. It is supposed to contain 4 Early Jalapeno & 5 Red Robin Heirloom Cherry Tomato pods.

I now realize that the so-called "jalapeno plant" coming up is actually just basil. I have 3 of these so-called "jalapeno" pods left in the kit but am concerned that they, too, are just basil! Hopefully, the "cherry tomato" pods are really the red cherry tomatoes! Can you send me another kit or at least 4 new "jalapeno" pods?

Thank you.

NOTE: Your Web site will not let me drag and drop or paste or upload any type of file format I can think of to show you my Amazon order.

I don't think you can make this more difficult for customers. ;^)

Janice Wendel

182 Sunset Drive

Bailey, CO 80421

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Loss:
$23

Preferred solution: Replacement 9-pod Salsa Kit.

Anh Aau

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Verified Reviewer
| map-marker Sarona, Wisconsin

Lettuce pods not growing

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AeroGarden - Lettuce pods not growing

Lettuce pods are not growing . I am not happy with my pods not growing.

I would like a replacement. Your help with this would be appreciated

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Jerelene Vli

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Verified Buyer
|

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Verified Reviewer
| map-marker Chattanooga, Tennessee

My order

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AeroGarden - My order

Where is my order ordered on the 4 th of this month still havent received an email notification or anything like to know about my order took my money and still

I havent gotten the products what is the deal not good

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Trishia Tdm

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Verified Buyer
|

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Verified Reviewer
| map-marker Seattle, Washington

Petunias pods aren’t growing 1 is but the 2 of the petunia pods arent

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AeroGarden - Petunias pods aren’t growing 1 is but the 2 of the petunia pods arent

I have had the aerogarden for over a year and have grown several pods with no problem but with the petunias only 1 out of 3 growing. Please replace.

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Anonymous

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Verified Buyer
| map-marker Ashland, Virginia

Broken after several months- no resolution from AeroGarden

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Broken after several months- no resolution from AeroGarden
Broken after several months- no resolution from AeroGarden - Image 2
Broken after several months- no resolution from AeroGarden - Image 3

After several months of use, Harvest 360 stopped working.

I complied with the company's requests.

(Purchase receipt, video of problem, picture, model number, etc) After numerous emails, the company sent a new adapter which did NOT amend the non-working unit!

I emailed again, asking for a return address to send adapter back and to let them the adapter was not the issue.

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User's recommendation: Based on my experience- don’t buy!

Grace L Jpj

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Verified Reviewer

The pods are NOT growing at all and I'm wasting my money.

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This is a general complaint as I am literally at the end of my wits. For some reason, a few years ago, I noticed that the salad style pods were just not like they were before.

I sent in replacement requests and received them, but even those would just not grow and get moldy and die. This was happening more and more as time went by, I have since been told I do this too much as if this was something I want to do; spending all my time taking pictures and getting frustrated when at least half my orders are just dead with white mold and nothing even after 6-8 weeks of trying. When I do place new orders, the same thing happens, literally half my orders are crap and nothing. Still I have invested in three gardens so I keep ordering hoping things will get better and I just got a bad batch.

The tomatoes are fine. It's just the salad greens. Can you please explain if there is something going on with your pods because I can NOT be the only one going through this. Even with my last order.

I cleaned out and replaced 12 pods and NONE of them are growing. Again, my tomatoes are great. Salad green are crap. I would appreciate an answer so I can figure out how to handle this from now on.

I have THREE gardens and I've changed up all of them to grow both tomatoes and greens. Whichever garden has tomatoes is fine, the other two with greens do nothing so it is not the gardens. I've even replaced two gardens recently and they all grow tomatoes...

I'm sorry to have to ask but I need to know. I am literally throwing my money away at this point and I just can't anymore.

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Loss:
$60
Cons:
  • I bought a total of 5 gardens and still the pods dont grow
  • Its more stress than fun now
  • I send in pictures and still get crap back

Preferred solution: An explanation on why the pods are so horrible and a replacement order if possible.

Chirag Hrm
map-marker Seattle, Washington

The shipping application is faulty and you can’t ship to one place and bill from another. I have 12 of their gardens and want to start a slew of gardens in Alaska for a lodge, but can’t.

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AeroGarden - The shipping application is faulty and you can’t ship to one place and bill...
AeroGarden - The shipping application is faulty and you can’t ship to one place... - Image 2

They billing and shipping do not work and cannot edit it. Aster 5 days trying so going with another company, sadly! I dont have time for continuous problematic shipping and billing app dysfunction!

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User's recommendation: Probably not for Alaska

Tiron Tjn
map-marker Los Angeles, California

Unhappy that they are going out of business now that are going out of business

Unhappy that they are going out of business..now that I spent over $1000.00 for everything including the unit

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JOHN L Bgc

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Verified Reviewer
| map-marker Auburn, Massachusetts

Defective products Bad customer service

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AeroGarden - Defective products Bad customer service

LED light stopped working on my initial product and also on my warranty replacement. They refused to send another one.

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User's recommendation: Not worth your money

Anonymous
map-marker Hoffman Estates, Illinois

Never received

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Go site put in correct information tell me format for zip not correct check order info is correct. I will cancel on cc

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Anonymous
map-marker High Springs, Florida

Calling CS is much better the email.

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better than that.I called CS after a cable failed. The CS was quick and very positive.

They are sending my replacement cable immediately. Can't be better than that.

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Resolved
Mary Cqb

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Verified Reviewer

Resolved: ONE pod of a 6-pod kit germinated. Customer service non-existent

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AeroGarden - ONE pod of a 6-pod kit germinated. Customer service non-existent
AeroGarden - ONE pod of a 6-pod kit germinated. Customer service non-existent - Image 2
Updated by user Feb 28, 2024

Company fixed the issue and I have been provided with product replacement. They immediately shipped five new pods and they have all sprouted. Thank you for providing this forum to resolve issues with companies!.

Original review Feb 07, 2024

I bought a 6 pod kit and was surprised to see ONE pod sprout. There's NO WAY to contact customer service.

AI chat keeps repeating "I don't understand", no way to send an email, make a phone call or reach them at all.

I bought a Sprout LED package about 6 years ago and at that time their customer service bent over backwards, supplying me with parts and a replacement Sprout package when my bubbler stopped working. Now, you're on your own!

View full review
Loss:
$22
Cons:
  • Few pods germinate
  • One pod of six pack sprouted

Preferred solution: Full refund

User's recommendation: File complaints for fraud. It's illegal for them to guarantee pods that never sprout

Leyla Lvx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Jacksonville, Florida

Order

One of My seed pod package came torn up with no plastic wrapping on it. Am I suppose to 1) believe that it will magically be fine(I dont) 2) wasnt returned and you just didnt ship it out to me thinking Id be fine with a used package of pods(Im not) 3) assume it wasnt tainted with along the line(Im not sure because it wasnt packaged in the plastic wrap).

The other one was fine.

Who ever sent this knew it wasnt packaged correctly and should not have been sent. As a matter of fact, one pack came in a box(the one with the plastic covering it clearly new) and this other one (9 pod kit salad greens) came separately in a bag

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Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

Jacque T Vzy

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Verified Reviewer
| map-marker San Tan Valley, Arizona

Second one still not working

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I guess I should feel lucky. I called the customer service number in the instruction book and reached someone to talk to.

It sounds like a medical office but stay on the line. Mine wouldnt hold the time when set. It would lose over two hours each day. Very hard to set schedule.

Buttons just wouldnt work even with light touch. People that answered the phone eac of the three times I called didnt know anything about the product just read the instructions back to me. They finally sent me a replacement but didnt have the Elite Slim anymore so I had to take a cheaper model. They didnt refund any money.

This ones one isnt much better. Light will not turn on and off automatically. Sometimes comes on in the middle of the night. I give up.

Three pods never sprouted.the pods they sent with the new unit have an expired expiration date. Very bad company.

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User's recommendation: Don’t order!

Lyn P Zod

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Verified Reviewer

OK product but they don't have a replacement plug for the water reservoir. Can't find any compatible on line. Must be they want you to have to a whole new one instead of a replacement part. Very disa

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Provide a replacement plug for the water reservoir. I am very disappointed that I have to throw away the entire unit because you don't offer a replacement reservoir plug. I want to buy a new unit.

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Cons:
  • Parts

Preferred solution: Replacement reservoir plug

Carol S Kxj

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Verified Reviewer
| map-marker Port Saint Lucie, Florida

Impossible to contact. Failed promise on product. Disappointed...

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AeroGarden - Impossible to contact. Failed promise on product. Disappointed...
AeroGarden - Impossible to contact. Failed promise on product. Disappointed... - Image 2

Seed sprouting guarantee failed!

2 of the 6 pods have not sprouted.

Well beyond the 8-14 days in which they should have germinated.

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