Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Extremely poor customer service

1.0
A couple years ago I purchased one of the counter top gardens for my wife - she loved it. The product was great - no problems. This past Christmas I thought I would upgrade it and paid $500 for the Farm 12. After putting it together it was clear that one side of the light was about 1" to 1 1/2" lower than the other side. When I emailed customer service just asking if there was a fix the response was to provide proof of purchase (I bought it through their website), take a picture of the bar code, a picture of the problem, describe the problem, the plants I was growing, name address, phone (all of which I had to provide to send them the email through their site), explanation of their warranty etc... Everything but one answer to one question. I sent a picture of the light which clearly shows the light hanging lower on one side and stated I wasn't trying nor did I want to replace it - just tell me if there is a fix. Got the same email back with the same jump through the hoops info to them with no response to the question. Even if there was no quick fix why couldn't they just say that instead of my trying to prove I bought something from them directly less than 90 days ago. Very very frustrating after spending $500 on this product. Would have been so easy to just pick up the phone in light of the fact I had to provide my phone number.

User's recommendation: Not saying don't buy it - just hope it comes with no problems because you won't get much help from their customer service.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4427016 Review #4427016 is a subjective opinion of poster.
Location
Villarejo De Salvanes, Madrid
Pros
  • Good product
Cons
  • Customer service
Preferred solution
not looking for anything at this point. Just very very disappointed.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Delivery No. 85568**** Group No. 27470 -Failed to germinate

Gentlemen, On February 15 I ordered three seed pods: snapdragon, lavender-s and Petunia, but none of these pods have germinated. I would appreciate either a replacement or refund. Thank you for your attention.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4451434 Review #4451434 is a subjective opinion of poster.
Location
El Paso, Texas
New Reviewer

Return permission

I was told Aerogarden would send me permission and instructions to return the replacement light panel I ordered incorrectly. I haven't received it yet. Please send it.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4437381 Review #4437381 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund

Farm model lights flashing on one side

Hi, the service representative on the telephone asked me to switch the light source cord to the other side unfortunately that was not the problem because it worked on the other side. Then she had me disconnect the lights and try the flickering one on the good side, which worked. It must be something internal and it is still not working sadly.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4434176 Review #4434176 is a subjective opinion of poster.
Location
Waterloo, Wisconsin

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Dill pod didn't germinate

Hi, My dill pod didn't germinate. I was told AeroGarden would replace "dead" pods. If so, can I get a regular Basil instead? Thanks so much! Carol Kaleialoha 208 Regal Way W McDonough GA 30253-****

User's recommendation: AeroGarden contacted me almost immediately to let me know a replacement pod will be on the way shortly. Great customer service!er.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4421469 Review #4421469 is a subjective opinion of poster.
Location
Mcdonough, Georgia

Insect infestation solutions

Never was able to contact AeroGartden to ask an associate about possible solutions to the issue.. Just wanted to see if it was safe to spray plants with neem oil mist or to add neem to the water reservoir for a systemic treatment to prevent the stickiness on plants leave that I know is an insect issue.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4413164 Review #4413164 is a subjective opinion of poster.
Location
Lakewood Township, New Jersey

How to set up the lights

4.0
I was having a problem with the setup for the item. I decided to call Customer service and was delighted to talk to representative China who helped Me at 5:00 pm on a Saturday.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4394494 Review #4394494 is a subjective opinion of poster.
Location
Hackettstown, New Jersey

No plant food instructions for new kit

I received a lettuce kit that I had to put together myself which is fine but I did not receive plant food already mixed. I had to mix 2 bottles and make the plant food and then there are no instruction anywhere I could find on how much to feed the plants. I emailed them and got a stock answer not a person that said add one capful.from the bottle! So no one even read my email.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4339424 Review #4339424 is a subjective opinion of poster.
Location
Austin, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Nonsprouting pod

Dill Seed Pod has not germinated yet. Started Jan. 6th and no growth as of Jan. 30th. The parsley and basil are doing great! The number on the Dill is 211783****. Denise Leete 1231 Capri Dr. Panama City, FL 32405
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4332905 Review #4332905 is a subjective opinion of poster.
Location
Panama City, Florida

Companies Similar to AeroGarden

Bond Manufacturing reviews and complaints

Bond Manufacturing

2.3
45 Reviews

“Greetings.. I own the aforementioned product. The upper circular bottle was broken and broke. According...“
Miracle Gro reviews and complaints

Miracle Gro

2.2
44 Reviews

“Your miracle gro was, is full of bugs that are now all over my house. I repotted all of my plants and...“
Scotts Miracle Gro reviews and complaints

Scotts Miracle Gro

1.5
11 Reviews

“Bought a pallet of garden soil because home depot had it on sale. Exspecting it to be better than their...“
GardenTech reviews and complaints

GardenTech

3.6
7 Reviews

“Customer service was very helpful, kind, and understanding. Very pleasant experience. Turns out my issue...“
See more Landscaping and Gardening Businesses ›

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Never communicated with anyone and never said I was pissed. Just needed help I didn’t get.

3.0
AeroGarden - Never communicated with anyone and never said I was pissed. Just needed help I didn’t get.
Nothing to say except I wish I had gotten help when I needed it. Sometimes customers are not complaining, but just looking for support. A little less paranoia at customer service would help

User's recommendation: Volunteer to work customer service phones.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4321687 Review #4321687 is a subjective opinion of poster.
Pros
  • Fun and healthy
Cons
  • Nobody on the phone
Preferred solution
Nothing

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Two seed pods did not germinate.

Have had our AeroGarden for a little over 30 days and our Parsley and Mint did not germinate. All of the other pods are doing very well. I would like to obtain new replacement pods for the Parsley and Mint pods. I am not crazy about the Mint and would really like to replace that pod with a Rosemary pod. If I have to pay extra for the Rosemary I would be willing to do so. Thanks Jack Jensen

User's recommendation: I have not heard from AeroGarden and will try them again.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4316908 Review #4316908 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Can't place order on line

This is the second time I've had trouble ordering on the website. I love the product and would like to take advantage of today's sale. I need to speak with someone to place this order.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4312276 Review #4312276 is a subjective opinion of poster.
Preferred solution
To place an order today

Basil

AeroGarden - Basil
Basil not growing at all was a Xmas gift looks like an older model @@@@@ttttt44444();:/;($)::5?6?)())
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4303008 Review #4303008 is a subjective opinion of poster.
Location
Virginia Beach, Virginia

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I want to buy pods with no seeds?

I can’t find these pods so I could plant my own seeds. Help! Thanks. What is available? I don’t need 100 Characters to explain this search!
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4298762 Review #4298762 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Areo garden not workinh

First the pump stoped working. Then it woun't light up. I ordered a new pump and it still doesn't work nor will it light up. It's only 2 years old. So now what do I do?
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4278988 Review #4278988 is a subjective opinion of poster.
Location
New Baltimore, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Areo garden not working

2.6
First the pump stopped working. Then it woun't light up. I ordered a new pump and it still doesn't work nor will it light up. It's only 2 years old. So now what do I do?
View full review
Comment
Helpful 1 Not helpful 0
Report
ID
#4278985 Review #4278985 is a subjective opinion of poster.
Location
New Baltimore, Michigan

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article