
AeroGarden
Reviews and Complaints
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Verified ReviewerShould have lasted longer
I had one of the larger gardens. I only used it about 4 months during the winter time.
I used it two seasons, 8 months total. The third season the light would not work. The pump was still running. One customer service person said that was a common problem and might be covered and then another said no help with the problem.
There are no spare parts available (like a new light element).
I won't be buying any more aerogardens. It should last longer than 8 months of use.
- Great when it works
- Did not work very long
Preferred solution: replacement or replacement parts
User's recommendation: Not worth the money because of reliablity

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt sucks! Save Your Money! Refund Policy Absurd
The end of my Aerogarden, and they won't issue a refund. The refund policy is a joke as some pods are estimated to take 21 days to sprout but only 30 days from date of purchase to return it.
It was an interesting experiment that ended badly. Most never sprouted, even the replacement pods I ordered. The basils and dill died.
Instructions were followed exactly. Save your money, don't do it.
- Expensive
- Plants died
- Pods do not sprout
Preferred solution: Full refund
Multiple Issues with motor and seed pods
I believe the pump has quit working seed pods are moldy they never sent email to check my problem like they said they were going too
User's recommendation: Use at own risk
Billing
No one ever answered! Got disconnected!you want more derogatory statements !
Very unapproachable company! Wanted to speak to someone, now we have to wait for an email not happy.
User's recommendation: Not very approachable!
Pods not growing, please take a look at pictures
A few p0ds not growing I'm having problems trying to send those back .can someone please help or call me with more information. 972 341 ****
Preferred solution: 5 more pods pl
User's recommendation: I would buy again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Didn’t receive shipment
I have been waiting about a month and no shipment has come.i have been trying to contact you but your store hours are not posted. I am using pissedcostomer.com to try and get a resolution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy with inability to make contact with you !!!
2 pods did not germinate after 21 days. I have e-mailed right about then and tried to call and even tried chat but since my attempt to put in the model # on the 2nd page no conntact !
I am discouraged from continuing to use your product. I live in an aparrtment, I am 82, and to watch pods grow was a pleasure. This is the third or fourth time pods have dailed.
I am discouraged from buying a larger unit ! Please fix things.
- Lousey service
Preferred solution: replacement pods, an apology and a free new garden set !!!
User's recommendation: Keep tract of days planting and bug them if they do not sprout, used Pissed Consumer !
Unable to contact AeroGarden for wrong order
Received wrong order. I ordered a custom pod set and 1 plant food.
I received 2 plant foods but no pods.
I have emailed them received an email back stating they would get back to me in 2 business days which they did not. I will never business with them again!
User's recommendation: Do not do business with AeroGarden
Bad pods
They didnt gremate I have about 7 that I have to replace here is the lot numbers
2317G6007
2217J00003
2317F30002
22G40001
2317G30007
2417G30001
22174****
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Federal Garden light not working right
I am growing herbs and the light off before 17 hours and it clicks on for 6 to 7 hours germination I even tried reset me that doesn't work
User's recommendation: Maurice Antonio steele
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot get my order completed
I used my debit card. All hoid at the bank I called abd they said they could see whete the otder wasctrued but failed on aero gardens side
I tried again and same thing hsppe.
Preferred solution: Just to make my order it is a gift
User's recommendation: Just need help to maje my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeeds do not germinate
Can not get a live person on the phone. Phone recording directs you to use their website with any issues.
Unfortunately, their website is not user-friendly.
All I need is to have two pods replaced since they didn't germinate. Waste of my time!
Preferred solution: Two herbs ....rosemary and chives
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo make an order and it's a big one
I didn't receive my full order , and id like to know when I'm gonna receive the rest of my order or what your company is going to do about this mistake?
Preferred solution: Price reduction
Settings on aero garden
The representative whom assisted with my issue, resolved my issue with the set up on my Aero garden Harvest.
User's recommendation: Recommend

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAerogarden Customer Service is TERRIBLE
Customer service for Aerogarden is TERRIBLE and NONEXISTENT.
Aerogarden "chat" has one message only: I don't understand.
There is no working phone number for customer service.
- Occasionally it works
- Often the seedpods do not grow
Preferred solution: replacement
User's recommendation: Avoid Aerogarden and its products.
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