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AeroGarden

AeroGarden
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www.aerogarden.com
What is your customer experience with AeroGarden?
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pods customer service customer service order seed email seed pods number replacement
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Cindy K Rrc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Should have lasted longer

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I had one of the larger gardens. I only used it about 4 months during the winter time.

I used it two seasons, 8 months total. The third season the light would not work. The pump was still running. One customer service person said that was a common problem and might be covered and then another said no help with the problem.

There are no spare parts available (like a new light element).

I won't be buying any more aerogardens. It should last longer than 8 months of use.

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Loss:
$300
Pros:
  • Great when it works
Cons:
  • Did not work very long

Preferred solution: replacement or replacement parts

User's recommendation: Not worth the money because of reliablity

Prism H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It sucks! Save Your Money! Refund Policy Absurd

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AeroGarden - It sucks! Save Your Money! Refund Policy Absurd
AeroGarden - It sucks! Save Your Money! Refund Policy Absurd - Image 2
AeroGarden - It sucks! Save Your Money! Refund Policy Absurd - Image 3
AeroGarden - It sucks! Save Your Money! Refund Policy Absurd - Image 4

The end of my Aerogarden, and they won't issue a refund. The refund policy is a joke as some pods are estimated to take 21 days to sprout but only 30 days from date of purchase to return it.

It was an interesting experiment that ended badly. Most never sprouted, even the replacement pods I ordered. The basils and dill died.

Instructions were followed exactly. Save your money, don't do it.

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Loss:
$400
Cons:
  • Expensive
  • Plants died
  • Pods do not sprout

Preferred solution: Full refund

Anonymous
map-marker Reedsport, Oregon

Multiple Issues with motor and seed pods

I believe the pump has quit working seed pods are moldy they never sent email to check my problem like they said they were going too

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User's recommendation: Use at own risk

Anonymous
map-marker Medford, New York

Billing

No one ever answered! Got disconnected!Angryyou want more derogatory statements !

Very unapproachable company! Wanted to speak to someone, now we have to wait for an email not happy.

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User's recommendation: Not very approachable!

Norma S Qcm
map-marker Villarejo De Salvanes, Madrid

Pods not growing, please take a look at pictures

AeroGarden - Pods not growing, please take a look at pictures

A few p0ds not growing I'm having problems trying to send those back .can someone please help or call me with more information. 972 341 ****

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Loss:
$60

Preferred solution: 5 more pods pl

User's recommendation: I would buy again

Luella Fmd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Didn’t receive shipment

I have been waiting about a month and no shipment has come.i have been trying to contact you but your store hours are not posted. I am using pissedcostomer.com to try and get a resolution.

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Anita C Yfg

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Verified Reviewer

Unhappy with inability to make contact with you !!!

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2 pods did not germinate after 21 days. I have e-mailed right about then and tried to call and even tried chat but since my attempt to put in the model # on the 2nd page no conntact !

I am discouraged from continuing to use your product. I live in an aparrtment, I am 82, and to watch pods grow was a pleasure. This is the third or fourth time pods have dailed.

I am discouraged from buying a larger unit ! Please fix things.

View full review
Loss:
$1
Cons:
  • Lousey service

Preferred solution: replacement pods, an apology and a free new garden set !!!

User's recommendation: Keep tract of days planting and bug them if they do not sprout, used Pissed Consumer !

Anonymous
map-marker Bellevue, Washington

Unable to contact AeroGarden for wrong order

Received wrong order. I ordered a custom pod set and 1 plant food.

I received 2 plant foods but no pods.

I have emailed them received an email back stating they would get back to me in 2 business days which they did not. I will never business with them again!

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User's recommendation: Do not do business with AeroGarden

Anonymous
map-marker Philadelphia, Pennsylvania

Bad pods

They didnt gremate I have about 7 that I have to replace here is the lot numbers

2317G6007

2217J00003

2317F30002

22G40001

2317G30007

2417G30001

22174****

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Kayah Ujg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cincinnati, Ohio

Federal Garden light not working right

AeroGarden - Federal Garden light not working right
Contains 1 confidential file for company representatives

I am growing herbs and the light off before 17 hours and it clicks on for 6 to 7 hours germination I even tried reset me that doesn't work

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User's recommendation: Maurice Antonio steele

Doris R Hjd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot get my order completed

I used my debit card. All hoid at the bank I called abd they said they could see whete the otder wasctrued but failed on aero gardens side

I tried again and same thing hsppe.

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Preferred solution: Just to make my order it is a gift

User's recommendation: Just need help to maje my order

Doris E Rnc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Seeds do not germinate

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Can not get a live person on the phone. Phone recording directs you to use their website with any issues.

Unfortunately, their website is not user-friendly.

All I need is to have two pods replaced since they didn't germinate. Waste of my time!

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Preferred solution: Two herbs ....rosemary and chives

heidi a Dly

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To make an order and it's a big one

Contains 1 confidential file for company representatives

I didn't receive my full order , and id like to know when I'm gonna receive the rest of my order or what your company is going to do about this mistake?

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Preferred solution: Price reduction

Anonymous
map-marker Tallahassee, Florida

Settings on aero garden

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The representative whom assisted with my issue, resolved my issue with the set up on my Aero garden Harvest.

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User's recommendation: Recommend

Francine D Fju

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Aerogarden Customer Service is TERRIBLE

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Customer service for Aerogarden is TERRIBLE and NONEXISTENT.

Aerogarden "chat" has one message only: I don't understand.

There is no working phone number for customer service.

View full review
Loss:
$30
Pros:
  • Occasionally it works
Cons:
  • Often the seedpods do not grow

Preferred solution: replacement

User's recommendation: Avoid Aerogarden and its products.